Online Shop Terms and Conditions
Table of Contents
- Scope
- Conclusion of Contract
- Prices and Payment Terms
- Delivery and Shipping Conditions
- Force Majeure
- Delay in Performance
- Retention of Title
- Liability for Defects / Warranty
- Liability
- Limitation Period
- Right of Retention, Assignment
- Applicable Law, Place of Jurisdiction
1) Scope
1.1 These General Terms and Conditions (hereinafter “GTC”) of Lines & Dots (hereinafter “Seller”) apply to all contracts concluded between a business (hereinafter “Customer”) and the Seller regarding the goods and/or services presented in the Seller’s online shop. The inclusion of the Customer’s own terms and conditions is hereby rejected unless otherwise agreed.
1.2 These GTC shall also apply exclusively if the Seller performs delivery to the Customer without reservation in the knowledge of conflicting or deviating terms of the Customer.
2) Conclusion of Contract
2.1 The product descriptions in the Seller’s online shop do not constitute binding offers but serve to submit a binding offer by the Customer.
2.2 The Customer may submit an offer via the online order form integrated into the Seller’s online shop. By clicking the button completing the order process after placing the selected goods and/or services in the virtual shopping cart and completing the electronic ordering process, the Customer submits a legally binding offer.
2.3 The Seller may accept the Customer’s offer within seven days
- by sending an order confirmation in writing or text form (e.g., email),
- by delivering the ordered goods, or
- by requesting payment from the Customer.
The contract is concluded at the time one of the above alternatives occurs first. If the Seller does not accept the offer within this period, it shall be deemed rejected.
2.4 The acceptance period begins the day after the Customer submits the offer and ends at the end of the fifth day thereafter.
2.5 The contract text is stored by the Seller and sent to the Customer after the order along with these GTC in text form. It cannot be retrieved later via the website.
2.6 Before submitting a binding order, the Customer can correct inputs using standard keyboard and mouse functions.
2.7 The contract language is exclusively German.
2.8 Order processing and communication are usually carried out via email. The Customer must ensure the provided email address is correct and able to receive emails.
2.9 Special conditions agreed between the parties do not apply to other contracts unless explicitly agreed.
2.10 If the Customer is financially unable to fulfill obligations, the Seller may withdraw from the contract. The Customer must inform the Seller of impending insolvency.
3) Prices and Payment Terms
3.1 Prices are net prices plus statutory VAT unless otherwise stated. Additional costs (shipping, customs, insurance, etc.) are charged separately.
3.2 Available payment methods are indicated in the online shop.
3.3 Additional costs may arise for deliveries outside the EU (e.g., bank fees, customs duties).
3.4 If advance payment is agreed, payment is due immediately.
3.5 Payment is deemed received once credited to the Seller’s account. In case of delay, interest of 10 percentage points above the base rate applies.
3.6 The Seller may pass on unforeseeable cost increases if delivery occurs more than four months after contract conclusion.
3.7 Payments via PayPal are processed via PayPal (Europe) S.à r.l. et Cie, S.C.A.
3.8 Installment payments via Cashpresso are handled by Cashpresso; claims arise solely from that contract.
4) Delivery and Shipping Conditions
4.1 Delivery is made to the address provided by the Customer.
4.2 Partial deliveries are permitted if reasonable.
4.3 The Seller may withdraw if self-supply fails despite due care.
4.4 Risk passes to the carrier upon handover.
4.5 If shipment is delayed due to the Customer, risk transfers upon notification of readiness.
4.6 Self-collection is possible by arrangement.
5) Force Majeure
In cases of force majeure, delivery deadlines are extended or the Seller may withdraw without liability.
6) Delay in Performance
6.1 The Customer may withdraw only if the Seller is responsible for the delay.
6.2 The Customer must declare whether they withdraw or insist on performance.
6.3 Storage fees may apply for delayed collection.
6.4 Proof of higher/lower damages is permitted.
6.5 Liability limitations do not apply in cases of intent or personal injury.
7) Retention of Title
7.1 Goods remain the Seller’s property until full payment.
7.2 The Seller acquires ownership of processed goods.
7.3 The Customer may resell goods only under certain conditions and assigns claims to the Seller.
7.4 The Customer must notify access by third parties.
7.5 Securities exceeding claims by more than 10% will be released upon request.
8) Liability for Defects / Warranty
8.1 Minor defects do not justify claims.
8.2 No liability for improper use or modifications.
8.3 Warranty claims for used goods are excluded.
8.4 Limitation period is one year.
8.5 Exceptions apply for statutory recourse claims.
8.6 Commercial inspection obligations apply.
8.7 The Seller chooses repair or replacement.
8.8 Returned goods must include proper identification.
8.9 Compensation for use may be claimed.
9) Liability
9.1 Unlimited liability applies in cases of intent, gross negligence, personal injury, guarantees, or product liability.
9.2 Liability for essential obligations is limited to foreseeable damage.
9.3 Otherwise, liability is excluded.
9.4 Applies also to agents and representatives.
10) Limitation Period
Claims expire within one year, or five years at the latest, except as otherwise stated.
11) Right of Retention, Assignment
11.1 Retention rights are excluded unless claims are undisputed.
11.2 Assignment of claims is excluded.
12) Applicable Law, Jurisdiction
12.1 German law applies.
12.2 Place of jurisdiction is the Seller’s registered office.
Further Information
Seller Identity
Lines & Dots
Holstenstr. 194c
22765 Hamburg
Germany
Phone: +49 (0) 40-55897885
Email: shop@lines-and-dots.com
